Returns

Yes! If you change your mind about your items, we are happy to refund your order excluding the original delivery cost, providing:
 
Items must be returned within 28 days from the purchase date on your order confirmation

In order to return an item it must be unused and in the same contain that it was received. If the original packaging has been damaged or is unavailable, please use an appropriate box and mailbag to return your items back to us.

Please note that if the items get damaged during transit due to improper packaging you might be responsible for any additional costs.
 
All footwear must not show any signs that the product has been worn
Items are returned at the customers’ own expense.

Customers must keep a receipt or proof of postage until the refund or exchange has been  processed in case the item(s) get lost in transit on the way back to us. 
We will reserve the right to decline your refund if your return does not comply with the terms stated above.

Please send your return back to- 

ANGEL JO RETURNS
Wilstead Hill Farm
Wilstead Hill
Haynes West End
Bedford
MK45 3RB
United Kingdom
 
We advise customers to send the shoes back their original packaging.

Enclose your Angel Jo returns form inside the parcel before sealing your parcel and send the shoes back to the address stated above. 

Once we have received your shoes back, please allow up to 7 working days for your return request to be processed. All refunds will be refunded at the original purchase price using the original method of payment. 
 
For international returns

International returns are at the customers own expense. On your parcel please state ‘Return of Goods’ on the customs declaration form which is provided by the local post office or the courier you choose to return your items with. Failure to do this will result in you being liable for the customs costs. 
Unfortunately we do not offer exchanges however we have no issue accepting a return for an item and offering a customer a refund whilst the customer places a new order.  For more guidance please follow our returns policy